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Vending Operation & Tasks Management

Optimise Operational Efficiency with Streamlined Tasks Management

Tasks module in Vendron platform is an essential service ticketing tool designed to facilitate the management of deployment, maintenance, replenishment and any other tasks, jobs and services of the vending operations. The operators can create, assign, monitor and verify Tasks (like Service Tickets) in real time, reducing administrative burdens and improving overall workflow efficiency. By generating a Task (just like a Service Ticket) for each request, the system ensures that every Task is properly documented, tracked, and efficiently assigned to the most suitable team or individual for execution and resolution. The management can also further motivate the crews by associating service points to each Tasks that will be earned by the crews whenever completing the tasks, jobs or services.
Tasks module in Vendron platform is an essential service ticketing tool designed to facilitate the management of deployment, maintenance, replenishment and any other tasks, jobs and services of the vending operations.

How Does It Work ?

  • Connect Screen

    Step 1: Task Creation

    When an issue arises or a job is required to be performed, whether it's a malfunction, restocking need, or regular maintenance, operators can instantly generate a Task through Vendron Cloud. The system will generate a unique Task Number for the request, ensuring that it can be tracked throughout the execution process. The status of the Task will become Issued.

    When an issue arises or a job is required to be performed, whether it's a malfunction, restocking need, or regular maintenance, operators can instantly generate a Task through Vendron Cloud.
  • Assigning Tasks

    Step 2: Assigning Tasks

    Once the Task is issued, the system categorizes and prioritizes the request based on predefined criteria such as Issue Type, Severity, and Impact. Operators can assign it to a specific technician or crew based on workload, expertise, and availability to ensure that it is handled efficiently and by the right personnel.

    Task is issued, the system categorizes and prioritizes the request based on predefined criteria such as Issue Type, Severity, and Impact.
  • Instant Mobile Notifications & Acknowledgment

    Step 3: Instant Mobile Notifications & Acknowledgment

    The assigned crew will receive an instant notification via Vendron Op, alerting them of the new Task. To confirm receipt and understanding of the Task, the crew must acknowledge receipt of the Task within Vendron Op, ensuring they are informed and can act on the Task timely without delay. The status of the Task will become Started.

    Task is issued, the system categorizes and prioritizes the request based on predefined criteria such as Issue Type, Severity, and Impact.
  • Completion and Reporting

    Step 4: Completion and Reporting

    Upon task completion, the crew updates the Task status as 'Pending Verify' to keep the operator informed. Crews can submit detailed reports including photos outlining the actions taken, challenges encountered, and final resolution, providing transparency and documentation of the Task.

    Upon task completion, the crew updates the Task status as 'Pending Verify' to keep the operator informed.
  • Verification and Service Points

    Step 5: Verification and Service Points

    After the Task is marked as “Pending Verify”, the requestor or a supervisor is notified to verify the assignment report. The requestor can either approve the completion or reject it if additional work is required. When the Task is marked as Complete, the assigned crew earns the service points as a reward for their performance.

    After the Task is marked as “Pending Verify”, the requestor or a supervisor is notified to verify the assignment report

Key Benefits of the Tasks Feature

  • Enhanced Operational Efficiency
    Providing a centralized system for reporting, tracking and resolving issues and jobs. Tasks are assigned systematically based on predefined rules, ensuring the right person gets the right tasks at the right time. Reduces delays by automating workflows, ensuring optimal resource utilization, and streamlining tasks delegation and execution to prevent duplicate work and inefficiencies.

  • Improved Accountability and Transparency
    Provide a clear and auditable trail as every Task is logged with a clear ownership record, ensuring that responsibilities are well-defined and measurable. Allowing to track who created, assigned, updated, and completed each Task to prevent missed deadlines by enabling supervisors to monitor Tasks progress in real time, while enhancing compliance by ensuring all activities are recorded and traceable.

  • Instant Communication and Acknowledgments
    Enable immediate notifications and acknowledgements between the requestor and the task assignee to ensure the issues are addressed promptly. Reduces miscommunication by maintaining a centralized log of all interactions related to any Task. Allowing team members to enhance collaboration by commenting, sharing updates, and providing feedback in real time.

  • Tasks Prioritization
    Tasks can be categorized and prioritized based on urgency and importance, ensuring high-priority issues are resolved first. This will help the operation teams focus on mission-critical tasks rather than getting overwhelmed by lower-priority activities. This ensures efficient resource allocation, reducing bottlenecks and maximizing productivity.

  • Comprehensive Reporting and Insights
    It allows task assignees to submit detailed reports directly through the system, providing transparency on task progress. These reports capture actions taken, challenges faced, and solutions implemented, creating a knowledge base for future reference. It provides data-driven insights for continuous process improvement and better decision-making.

  • Incentives for Timely Completion by Earning Service Points
    The system awards the task assignees with service points for timely completion to encourage quick and efficient resolution of tasks. These points can be tracked and used as performance metrics for employees, fostering a results-driven work environment. It enables the organization management to implement incentive programs such as bonuses, recognition, or career growth opportunities based on earned points.